WARRANTIES
UNLTD are authorised dealers of every product in-store. Each product is covered by its respective manufacturer's warranty policy.
For comprehensive warranty details on a product you are looking at purchasing or have purchased, please visit the respective company's website to review their policy, or feel free to message us for specific details.
Submit a Warranty Directly to the Manufacturer
Welcome to a streamlined warranty experience!
Say goodbye to the middleman and connect directly with the manufacturer to address your warranty concerns. Take control every step of the way and get direct answers. Simply click on the relevant manufacturer to explore their warranty policies and easily access their direct online submission forms. Get the answers and resolutions you need, right from the source.
Is the manufacturer of your product is not listed above?
While many manufacturers now handle warranties directly, some still require customers to return to the authorized retailer where it was original purchased to submit a warranty claim on a customers behalf. For further assistance, please visit us in-store either in our Canmore or Banff locations with your product and proof of purchase, or email warranties@unltd.ca. In case of submission via email please include your receipt or order number, details of the product's defect, and photos of the defect, where possible.
IMPORTANT:
- Please be aware, manufacturer's warranty processing times may vary depending on the manafucater and could be up to 8 weeks or longer.
- UNLTD is a third party and not directly involved in warranty decisions or processing times. Therefore, we cannot guarantee repairs, replacements, credits or how long a warranty process may take.
- If credit is issued by a manufacturer, UNLTD offers store credit only; no cash refunds are provided.
- Original purchase receipts are required before we can accept a warranty claim. Our team may offer to help retirve a copy of your recipt however it is the customers responsibility to keep an accurate copy of purchases.
- We reserve the right to refuse any warranty claim.
PLEASE NOTE:
- Any mailing fees related to warranty processes are the customer's responsibility. If your item requires return for further inspection (with no guaranteed final decision from the manufacturer), we will contact you to arrange payment for these fees. The warranty process will be delayed untill the relevant fees are settled.